Privacy Policy for MedCastle

Last Updated: May 2026

At MedCastle, your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

1. Information We Collect

We collect the following personal information when you interact with our AI Support Chat:

• Contact Information: Name, email address, and phone number.

• User Content: The messages and inquiries you send through our AI-powered chatbot.

• Device Information: Basic device data necessary for app functionality and secure local storage.

2. How We Use Your Information

We use the collected data to:

• Provide and personalize our AI-powered medical support services.

• Authenticate users and ensure secure access to app features.

• Improve the accuracy and responsiveness of our AI models.

• Respond to customer support requests and inquiries.

3. Data Sharing with Third Parties

To provide our intelligent chatbot services, we share the following data with our third-party AI service providers:

• Data Shared: Contact details (Name, Email, Phone) and Chat Messages.

• Purpose: Processing natural language queries and generating intelligent responses.

• Protection: Our third-party partners are required to maintain data protection standards equivalent to our own and are prohibited from using your data for any purpose other than providing services to MedCastle.

4. Data Security & Storage

• Local Secure Storage: Sensitive user data is stored locally on your device using hardware-backed encryption (Apple Keychain).

• Transmission: All data sent between the app and our servers/AI providers is encrypted using standard SSL/TLS protocols.

5. Medical Disclaimer

MedCastle provides general medical information and AI-driven support for informational purposes only. Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data stored by MedCastle. You can contact us at any time to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: ceo@medscastle.com

• Website: https://www.medscastle.com/